Call recording
Here's how the automatic call recordings work:
1. Your customer dials your 0845 number. On connection, the customer is played a recorded message, telling him that the call may be recorded
2. You pick up the call and carry on your phone conversation as usual
3. The full call is recorded (no maximum length)
4. An mp3 file of the call is automatically and instantly sent to your computer's email inbox along with the time and date of the call
You can change the email address the recordings are sent to as often as you like using your personal control panel website (great if you're out and about but still want to keep a record of the calls on your laptop, for example). Your website control panel also keeps a full record of all the calls you've received.
The default message your customers hear will normally be: "Please hold while we connect your call. Please be advised that calls may be recorded for monitoring or training purposes". But if you wish, you can record your own messages and change them as often as you need to, free.
Automatic Call Recording means no more scrabbling for a pen to jot down notes and no more disagreements about who said what, to whom, or when!
Available Numbers:
Please choose from one of the ranges of numbers listed below. This will take you to further information regarding the product, and a selection of numbers to choose from.
- 0800 Freephone
- 0845 Numbers
- 0844 Numbers
- 0843 Numbers
- 0870 Numbers
- 01 & 02 Numbers
- 0203 Numbers
- 0207 Numbers
- 03 UK Numbers